Crisis Support & Counseling

Prevent Child Abuse Tennessee operates two 24/7 helplines for individuals in crisis, offering immediate connections to support and resources.


Tennessee Statewide Domestic Violence Helpline


The Tennessee Domestic Violence Helpline

Domestic violence impacts the entire family. All children have the right to be protected from violence, exploitation, and abuse. We know that survivors of domestic violence often cite their children as a primary reason why they choose to stay or leave an abusive relationship. Their children’s well-being is their primary concern. It is for this reason that Prevent Child Abuse Tennessee invests significant resources in managing the statewide domestic violence helpline.

The helpline is the only 24/7 domestic violence helpline serving all of Tennessee.  Callers are connected immediately to crisis intervention specialists who provide connection to resources, safety plan with victims, conduct lethality assessments with local police, and assist in transitioning callers to the next level of help. The Statewide Domestic Violence Helpline is a referral and counseling helpline for victims of domestic violence. Counselors are available 24/7 to offer referrals and supportive listening, and help with safety planning.

We also offer free on-call coverage to domestic violence shelters in Tennessee for their local helplines after close of business on weekdays and during weekends and holidays. Our on-call service leverages limited resources, freeing up shelter staff to focus on shelter residents’ needs rather than those of after-hours callers in crisis.   

Funding for the Domestic Violence Hotline is provided by the Victims of Crime Act (VOCA).

Parent Helpline


Because kids don't come with instructions.

The Parent Helpline

Because Children don’t come with the instructions, we operate the Parent Helpline 24/7 to support parents and caregivers in their moment of crisis or desperation. No issue or question is too small!

The Parent Helpline answers parenting questions and supports parents looking for guidance on a wide range of topics. Counselors offer compassionate listening and encouraging words to stressed caregivers. We help explore solutions to the stresses of parenting and link families with supportive resources in their community.  

1-800-CHILDREN offers supportive listening, information and referrals for families experiencing problems, or if parents just need to talk to someone. Counselors offer solutions to the stresses of parenting and link families with community resources.

When should you call the Parent Helpline?

  • Your baby won't stop crying, and you need someone to talk to about it.
  • You’re worried about your child’s peer group.
  • Your pre-schooler is having an issue with tantrums, and you need advice.
  • You’re worried about how your recent divorce is impacting your child.
  • You’re concerned about your child’s development.

If you are dealing with these or other issues, our counselors can help you find the resources you need.

Would you like a poster to hang in your business or organization's break room, bathroom, or community board? 

Click below to submit a request and we will provide you with the materials you need!

DV Poster.JPG